Cancellation policy

Some items in our store may be offered to you as a purchase order, or a pre-order.

This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Purchased orders
When you purchase an order. If you would like to cancel before the order has been processed, please send an email to ruberylncouture@gmail.com. For orders already processed and forwarded for delivery, you will need to return those orders post delivery. See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.