Refund policy

Refund & Return Policy

At Ruberyln, every piece is thoughtfully crafted and handled with care. We hope you love your order—but if something isn’t quite right, we’re here to help.

Returns

  • Returns are accepted within 7 days of delivery
  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be returned in original packaging where possible

Non-Returnable Items

  • Sale or discounted items
  • Custom or made-to-order pieces
  • Items that show signs of wear, damage, or alteration

Return Process

To initiate a return, please email us at [your email] with:

  • Your order number
  • Reason for return

Once approved, return instructions will be provided.

Refunds

  • Refunds are issued to the original payment method
  • Shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless the item is defective

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve it promptly.