Refund policy
Refund & Return Policy
At Ruberyln, every piece is thoughtfully crafted and handled with care. We hope you love your order—but if something isn’t quite right, we’re here to help.
Returns
- Returns are accepted within 7 days of delivery
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be returned in original packaging where possible
Non-Returnable Items
- Sale or discounted items
- Custom or made-to-order pieces
- Items that show signs of wear, damage, or alteration
Return Process
To initiate a return, please email us at [your email] with:
- Your order number
- Reason for return
Once approved, return instructions will be provided.
Refunds
- Refunds are issued to the original payment method
- Shipping fees are non-refundable
- Customers are responsible for return shipping costs unless the item is defective
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve it promptly.