Return Policy

At Ruberyln, every piece is thoughtfully crafted and handled with care. We hope you love your order—but if something isn’t quite right, we’re here to help.

Returns

  • Returns are accepted within 7 days of delivery
  • Items must be unworn, unwashed, and in original condition 
  • All original tags must be attached
  • Items must be returned in original packaging where possible

Non-Returnable Items

  • Sale or discounted items
  • Custom or made-to-order pieces
  • Items that show signs of wear, damage, or alteration

Return Process

To initiate a return, please email us at ruberylncouture@gmail.com or reach out on our social media Instagram: @ruberyln_ with:

  • Your order number
  • Reason for return

Once approved, return instructions will be provided.

Refunds

  • Refunds are issued to the original payment method
  • Shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless the item is defective

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve it promptly.



Shipping Policy

We’re committed to getting your Ruberyln pieces to you as smoothly as possible.

Processing Time

  • Orders are processed within 2–5 business days
  • During launches or high-volume periods, processing may take longer

Shipping Time

  • Canada: 2–10 business days
  • International: 7–14 business days (depending on location)

Shipping Rates

  • Shipping fees are calculated at checkout based on your location
  • Free shipping may be offered during select promotions

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email

Customs & Duties

  • International customers are responsible for any customs fees or import duties

Delays

Ruberyln is not responsible for delays caused by carriers, customs, or unforeseen circumstances—but we’ll always support you if issues arise.

 

Terms of Service

By accessing and using our website, you agree to the following terms:

Use of Website

  • You agree to use this site for lawful purposes only
  • You must not misuse, disrupt, or attempt to gain unauthorized access to our systems

Product Information

We strive to ensure all product descriptions, images, and pricing are accurate. However:

  • Slight variations in color or fabric may occur due to lighting and screen settings
  • We reserve the right to correct errors or update information at any time

Pricing & Payments

  • All prices are listed in [CAD/USD/EUR – choose your currency]
  • We reserve the right to change pricing without notice
  • Payments must be completed before order processing

Order Acceptance

We reserve the right to refuse or cancel any order for reasons including:

  • Product availability
  • Errors in pricing or product information
  • Suspected fraudulent activity

Intellectual Property

All content on this website—including designs, images, logos, and text—is the property of Ruberyln and may not be used or reproduced without permission.

Contact us

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.